We ship country wide (South Africa) supported by The Courier Guy and Fastway Couriers and offer collection at our studio in Linden, Johannesburg.
At checkout, shipping options are displayed:
- Free shipping 3-10 days shipping - Country wide
- Studio Collection in Linden Johannesburg
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund, but you can still exchange for 30 days.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom made items are exempt from being returned. If we created a garment according to measurements, used alternate fabrics or trims, the product cannot be returned or exchanged.
Sale items are exempted from being returned for a refund but can be exchanged.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase. You can send us an email requesting a return. please do not ship your products back to us until you have received a confirmation email from us regarding the refund ore exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded but can be returned for a credit note to be used on the online for other items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 49, 5th street, Linden, Johannesburg, 2195. Do not send your item until you have received a confirmation email from us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 65, South Road, Linden, Johannesburg, 2195, South Africa
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over R2000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Alternatively, we can arrange shipping for you - email us at firstname.lastname@example.org - all details and we will charge you accordingly for shipping.
International shipping is handled by DHL Couriers and the South African Postal Service.
A flat rate is applied at checkout, rate varies between Countries and Continents. For South African Postal Service the rate is R300 and for DHL the rates vary between R450 and R1000
Delivery time varies between countries but will take between 7-10 working days for most countries when using DHL and between 1-4 weeks when using the post office.
Once your parcel has been dispatched, you will receive an email with your tracking number.