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Covid -19 FAQ

What are your masks made of?

Our masks are made from a variety of cottons and linens, all natural breathable fabrics. Each mash has three fabric layers, an adjustable wire nose piece and soft fabric ties for comfort.

How long does delivery take?

Delivery takes between 5-10 working days country wide. The 10 days start the day after the order was placed. Weekends and public holidays do not classify as working days. Once ordered you will receive an order confirmation email and another email once your masks have been shipped with a tracking number. Due to demand we ship orders on day 8 usually and you will receive your order on day 9 or 10. 

What if my delivery is late?

These truly are strange times we live in. Our team is working around the clock and trying out utmost best to ensure that all orders are delivered within 10 working days. However, we do sometimes run into issues and might be a tad late on an order due to fabrics, staff or courier issues. Our couriers are incredibly backed up and we ask that you allow up to 24 hours before tracking, to give these unsung heroes some time to catch up. We will try our utmost best to deliver in time, if we run into ant delays we will be in touch and appreciate your patience. 

How much does shipping cost?

Shipping is free when spending R600 or more. When spending less the shipping cost is R70.

If I am in Johannesburg, can I collect?

Yes you can. When checking out, select the 'pick up' option to collect your masks from our Parkhurst studio. Please note, masks are also ready for collection only between 5-10 working days. You will receive an email once your order is ready for collection.

What if I made a mistake on my order regarding size, address etc.

We're all human, if you made a mistake on the order please email Lesego on with the changes you would like and your order will be amended.

If a colour or print is sold out will it be available again?

No, we try to keep our mask initiative as fun as possible by introducing new colours and prints often. If a style you like is sold out on the online store, it means we have unfortunately run out of the fabric.

Can I choose what comes in my bulk pack?

Unfortunately not, our bulk packs are a fun mix of colours, prints and once off prints that aren't sold individually. You can either perfect a pack of 10 all in one size, or select ALL to purchase a bulk pack that includes sizes S-L.

How do I know what size mask to buy?

Each product page has a size guide, scroll through the images and you will find the measuring chart. Please note that the measurements are for the actual mask itself, therefore your measurements should be slightly smaller than the size you choose. If your measurement is 12cm from nose to chin; you need a mask that measures 13cm nose to chin. 

Do you sell children's masks?

Our size XS which is available in all prints and colours fits children aged 4-10 more or less. Check the size chart to be sure what size your child will need. 

Can I change my mask to elastics, different ties etc. 

Unfortunately we are incredibly backed up and run a tight production schedule and cannot at this time make any masks with special requirements.

Can I exchange or get a refund on masks? 

Masks cannot be exchanged or refunded. If you require a refund due to late deliveries, we will refund you in full via eft. 

Can I cancel my order? 

Orders cannot be cancelled unless there is a valid reason. Our team will review the reasons for cancelling and be in contact. If your order is cancelled and you require a refund, a 15% handling fee will be charged for the payment gateway charges and eft bank charges.

What if I need more information?

If you need product information or have a query please email Danielle -

For order enquires please email Lesego -

All payment issues please email Kyle -

Should cloth face coverings be washed or otherwise cleaned regularly? How regularly?

Yes. They should be routinely washed depending on the frequency of use. If wearing the mask daily for long periods of time it is recommended to have two masks and alternate, washing them daily. 

How do I safely sterilize/clean a cloth face covering?

Our masks need to be hand washed with a bit of washing powder. If washing in the machine, ensure to place masks in a washable bag in order to not damage the wire insert.

How does one safely remove a used cloth face covering?

Be careful not to touch your eyes, nose, and mouth when removing your face covering and wash hands immediately after removing. 

How do I store my mask? 

Masks should be stored in a safe, clean and hygienic space by themselves. Do not touch the inside of your mask (our masks are different colours on the inside and out to easily differentiate the inside and the outside). If you are living with others or living with a family should all store their masks separately. 

Why should I wear a cloth mask?

The cloth face coverings recommended are not surgical masks or N-95 respirators.  Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders. 

Can a cloth mask protect me from viruses?

Cloth masks reduce the transmission of larger respiratory droplets. There is still little evidence that cloth masks protect you from small aerosolised particulates of the size potentially exhaled by asymptomatic or presymptomatic individuals with Covid-19. However the extent of protection depends on all precautionary behaviour. Even wearing a mask it is still important to follow all precautionary measures. 

Including a mask, what other precautions can I take to protect myself and others?

– Wash your hands regularly with soap or an alcohol-based hand sanitizer.

– Avoid touching your eyes, nose, and mouth with unwashed hands.

– Avoid close contact with people who are sick.

– Cover your cough or sneeze with a flexed elbow or a tissue, then throw the tissue in the bin.

– Clean and disinfect frequently touched objects and surfaces.

Sources ; businesslive ; sacoronavirus







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